Are you uncertain about your healthcare needs? Phone 1177 for advice. In case of a life threatening condition, phone 112.
When should you book an appointment with your GP clinic?
If, for example, you have a severe cold with a fever that persists, cough but no fever or find it difficult to breathe have problems with pollen but do not find it difficult to breathe, have long-term pain, a urinary tract infection without fever in adults, the need for being placed on sick leave or to renew a prescription.
Important things to keep in mind
- Are you or your child suspected of having measles or chickenpox?
Go directly to the reception without taking a queue number. - Always come to the clinic on your own. Children may only be accompanied by one parent or guardian.
- Take a valid form of ID with you, EU card, or LMA card. We need to know who you are so that we can help you.
- A new assessment is always carried out. To determine what care is needed, we always carry out a new assessment of your condition upon arrival. The most acute conditions will receive care first.
- The wait time varies. The amount of time you will need to wait depends on our current case load and where help is most urgently needed.
When you attend the emergency clinic
- Take a queue number
We understand that an emergency visit may feel stressful and that it is difficult to wait and not know for certain when it is your turn. We must continuously prioritise. - Wait for your turn
Naturally, we will do all we can to help you just as fast as we can. We must always prioritise the most acute cases first. - When it’s your turn
Go to the indicated place. A nurse will now determine the next step and whether you need to see a doctor.
How to find us
Address
Holländargatan 4,
Stockholm
How to get here using public transport
Bus or metro to the Hötorget stop
Questions many people ask
How much does the visit cost?
- The visit costs SEK 250. Högkostnadskort (healthcare high cost card)/frikort (free card) applies.
- There is no cost for children up to 18 years of age and pensioners over 85 years of age.
- Bring along a valid form of ID/passport, EU card, or LMA card.
- Please pay using a credit/debit card. There is also the option to pay via invoice.
Non-EU patients:
- Doctor visit at the local emergency clinic: SEK 1,975
- Nurse visit: SEK 878
Asylum seekers:
- Bring along your original LMA card.
- Nurse visit: SEK 25
- Doctor visit: SEK 50
How long do I need to wait?
We understand that an emergency visit may feel stressful and that it is difficult to wait and not know for certain when it will be your turn. Unfortunately, we are unable to say how long the wait will be, but we will do all we can to take good care of you. We continuously prioritise our patients and the most acute cases and injuries always receive help first.
Can I call you?
Unfortunately, you cannot phone the local emergency clinic for healthcare advice or book an appointment. For healthcare advice and recommendations about where to seek care, please call 1177. For life threatening conditions, phone 112.
Can I book an appointment?
No, at the local emergency clinic, we only take drop-in patients on an ongoing basis so that those who are the most ill receive help first.
1177 referred me to the local emergency clinic why wasn’t I able to see a doctor?
1177 makes an initial assessment via telephone. When you come to the local emergency clinic a new assessment of your condition will always be done on site. This is done so that we can take care of those the most acutely ill and injured patients first.
Sometimes we decide that doctors or nurses are not urgently needed. You may be asked to contact your local GP instead.
Why won’t you listen to all of my problems?
All patients have the right to be listened to at a healthcare appointment, but sometimes we must prioritise different symptoms as we, at the local emergency clinic, can only take care of acute illnesses and injuries.
Can I bring a relative along to the appointment?
No, you may only attend the appointment yourself. This is both due to a lack of space and to reduce the risk of disease spreading. Healthcare attendants are, of course, welcome and children under 18 years of age may have a parent or guardian with them.
Can I get help from an interpreter?
Yes, we can provide an interpreter if needed. This is something we take care of on site at the local emergency clinic.
I have a question about an invoice.
You can send invoice questions to martina.meyer@aleris.se
Responsible manager
Martina Meyer
About the page
Last updated: 23-02-2023
Person responsible:
Martina Meyer, Operations Manager
martina.meyer@aleris.se
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